Quality Control Program
Though training and inspections are critical; it says little about what is actually involved in running a top-notch janitorial company and providing consistent quality cleaning year after year. There are many important aspects of a business’ operation that affect employee performance and the quality of their work. Here are some steps we implement in our comprehensive Quality Control Program:
Hiring & Screening
Searching for applicants who are highly motivated to do this unique type of work, who have the right attitude, and who have the necessary experience we are looking for in a candidate.
On the job demonstration of our methods by observing and correcting the new employee’s work alongside comprehensive and ongoing training ensures the most effective personnel are servicing your facility.
We use a Mobile Inspection System in addition to electronic communication for rapid responses. The inspection program is designed and customized for each individual building. Any deficiencies that we identify in our inspections are reported to clients for review and passed on to the proper employees who will take corrective action to rectify the problem. Responses are written and prepared immediately; our goal will be to address any problems right way.
To ensure that they understand what is required of them and so that they learn to do quality work.
Our managers conduct regular meetings with building administrators and clients. Regular communication at all levels ensures that small issues do not develop into a large issues.
Mobile Time Tracking
The software we use is outstanding and generates a wealth of information, which significantly increases our accountability to you, our partners. Using this system for all of our accounts, we can be sure that your building is covered completely and the employees are where they should be, when they should be there. This system features a GPS time clock and will notify management in real time. This allows us to be proactive and correct any problems before they become issues.
Ensuring our employees know if their work performance and cleaning quality are meeting our standards. Periodic and regular feedback helps staff understand where improvements are needed and clearly re-enforce our expectations.
Demonstrating respectful, supportive and clear communication is integral to a positive working relationship ensuring top performance from our staff.
The incentives we offer to our employees are well above industry-standard. This will significantly reduce turnover, good news for both clients and for us!
Proper equipment and cleaning supplies
A dedication to providing personnel with proper equipment, tools and to clean efficiently and effectively.